Refunds and Returns Policy

Website: www.insightdrivemarketing.com
Business Name: Insight Drive Marketing
Contact Email: Chris@insightdrivemarketing.com
Address: 8529 95th Avenue, Fort Saskatchewan, AB, Canada

1. Introduction

Insight Drive Marketing is dedicated to delivering high-quality digital marketing services. We strive to ensure customer satisfaction with every service we provide. This Refunds and Returns Policy outlines the conditions under which we offer refunds and the process for requesting them. This policy applies exclusively to our digital marketing services and does not cover any physical products, as we do not offer them.

2. Refund Conditions

Refunds are not typically available for digital marketing services that have already been completed. However, we recognize that certain circumstances may warrant special consideration. Refunds may be issued on a case-by-case basis under the following conditions:

• Service Not Yet Started: If a service has been purchased but not yet initiated, a full refund may be requested within 14 days of purchase.
• Incomplete Services: If a portion of the service was delivered but not completed, a partial refund may be issued based on the scope of work completed.
• Service Quality Issues: If a service fails to meet the agreed-upon standards or deliverables, clients may contact us within 30 days of service completion for review.

3. Non-Refundable Services

Certain services are non-refundable, including but not limited to:

• Custom website design and development work once initiated.
• Completed SEO and digital marketing campaigns, as these involve substantial time and resources.
• Consultation fees or one-time strategic sessions once provided.

4. How to Initiate a Refund Request

To initiate a refund request, please follow these steps:

• Contact Us: Email us at Chris@insightdrivemarketing.com with “Refund Request” in the subject line. Include your full name, contact information, purchase details, and a detailed explanation of your refund request.
• Provide Documentation: Attach any supporting documents or relevant details to assist us in assessing the refund.
• Wait for Review: We will review your request within 7 business days and respond with an outcome.

5. Review and Processing Timeframe

Upon receiving your refund request, we will review it within 7 business days. If approved, we will process the refund to your original payment method within 10 business days. Please note that additional time may be required by your bank or payment provider to complete the refund.

6. Fees and Costs

Insight Drive Marketing may apply processing fees or deductions based on the services already provided, if applicable. Any costs incurred by us to initiate or perform partial work related to the service are non-refundable.

7. Customer Support

For further assistance with refund inquiries, please reach out to our Customer Support team:

Insight Drive Marketing
Email: Chris@insightdrivemarketing.com
Address: 8529 95th Avenue, Fort Saskatchewan, AB, Canada

8. Updates to This Policy

We may update this Refunds and Returns Policy to reflect changes in our business practices. Any updates will be posted on this page with the effective date.